Next Day Shipping
Rest assured your item will arrive quickly and on time! Next day shipping is our standard. *Does not apply to custom orders*
Your privacy is important to us. Payment information is always secured.
We understand things happen. Refunds/returns are easy and simple to process.
Got a Question?
I fell in love with a dreamcatcher that's sold out! How do I get one?
I'm so glad you found one you love! Simply click on the "Make me one!" button and I will begin creating that dreamcatcher for you! I will also send an email out to complete your order.
It's important to note that dreamcatchers are handmade so there may be a slight difference in the photo versus what is delivered. I will do my best to deliver one that looks exactly like the photo.
How do I make sure I order the right size?
Our dreamcatchers come in varying sizes so it's important that you know what space you want to fill in your home. The smallest hoop has a diameter of 4 inches. The largest is 13.8" in diameter. Please read the description of your dreamcatcher to determine the size of the hoop.
I need more than one. What do I do?
I'm so glad you fell in love with it! If you need multiples of one, please email me at email@example.com so I can invoice you for multiples. If you're interested in wholesale, please email me at that address as well.
I will need to hand craft your order so processing time will be a minimum of 2 weeks but I usually get them out faster than that. 😊
What are the shipping & processing times?
For premade dreamcatchers and self love supplies, we process orders in 2 business days. If you are ordering a custom dreamcatcher, turnaround time is at least 2 weeks.
If we are running behind, we will reach out to let you know and see how you would like to move forward. After the package has shipped, we do not control how fast the item will get to you. This all depends on USPS or the shipping method that was used.
What is the refund policy?
We understand things happen during shipping. We'd love to replace damaged product for you. If you receive a damaged product, please snap a picture of how the item was received and email to firstname.lastname@example.org with a copy of your order receipt.
We will then approve and issue a store credit. You may request an item in likeness to the one you originally purchased or you can purchase a different product on the site already available.
If you choose to have a duplicate of the original purchased item, please allow 2 weeks from the time of the refund to the day you receive the replacement. All our products are handmade.
If you'd prefer to receive all monies back, we will issue you a return label and refund once the return has been received. You can always contact us for any return question at email@example.com.
What are my shipping options?
Free domestic standard shipping is our default shipping method. However, if you require expedited shipping, you are able to choose this option at checkout. Orders shipped to Canada do not receive free standard shipping. USPS is our delivery method.
When will I receive my order?
Processing times for premade orders are 2 business days. Custom dreamcatchers have a turnaround time of about 2 weeks but I'm usually faster than that. All orders are default standard shipping with USPS. This is a 3 - 4 day shipping window. If expedited is chosen it will be next day delivery.